Effective Date

July 27, 2025

Phoenix Global, LLC (“Company,” “we,” “us,” “our”) is committed to protecting the confidentiality, integrity, and security of our partners’, providers’, and patients’ Protected Health Information (“PHI”) and personal information. This Privacy Policy describes how we collect, use, and disclose information, including through SMS text messaging, in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Medicare guidelines, and The Campaign Registry (TCR) requirements.

• Protected Health Information (PHI): Individually identifiable health information.
   
• Personal Information: Any information that identifies or can be used to identify an individual.
   
• SMS Consent: Permission granted by an individual to receive SMS communications.
   
• Data Breach: Unauthorized acquisition, access, use, or disclosure of PHI.
   

We collect personal information including name, phone number, email address, date of birth, appointment details, limited treatment-related information, and SMS consent status. We also collect communication content through authorized SMS messages exchanged with our network or administrative platform.

We use your information to support operational management of healthcare practices including appointment scheduling, care coordination, administrative communications, and internal compliance. We do not send marketing or promotional content via SMS.

Under HIPAA, communications for treatment, payment, and healthcare operations do not require patient authorization. SMS messages sent for care coordination or healthcare management fall under these allowable uses.

Consent for SMS communications is obtained explicitly through verbal, written, or electronic agreements. Consent status is securely recorded and maintained. You can withdraw your consent at any time by texting STOP.

We do not sell, rent, or share your personal information or SMS consent with third parties or affiliates for marketing purposes. SMS consent is strictly maintained for communication between you and Phoenix Global, LLC (or its clinical partners), in accordance with HIPAA and TCR requirements. Information is disclosed only when legally required or permitted.

If you consent to receive SMS from Phoenix Global, LLC, you may receive healthcare-related alerts, appointment reminders, or urgent practice notifications. Messaging frequency may vary. Message and data rates may apply. To opt out, text STOP. For assistance, text HELP.

SMS records and consent logs are retained for a minimum of six (6) years, per HIPAA record retention guidelines.

We implement robust administrative, technical, and physical safeguards including encryption, password protection, secure hosting environments, and periodic HIPAA training for authorized staff and partners.

You have the right to access your personal information, request corrections, request deletion (where applicable), and restrict communications.

If you believe your privacy rights have been violated, you may file a complaint with our HIPAA Privacy Officer or directly with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR). No retaliation will occur for filing a complaint.

Information may be disclosed to law enforcement, regulatory agencies, or as required under court orders, subpoenas, or Medicare investigations, consistent with HIPAA.

We may update this Privacy Policy as necessary. All updates will be posted on our website with a revised effective date.

HIPAA Privacy Officer

Phoenix Global, LLC

📞 Phone: (305) 999-5325

📧 Email: finance@phnxgl.com

🌐 Website: www.phnxgl.com/privacy-policy

By opting into SMS via web forms, phone calls, or other communications, you agree to receive SMS messages from Phoenix Global, LLC. These may include:

• Appointment confirmations
   
• Scheduling notifications
   
• Post-visit coordination updates
   
• Lab or billing follow-up alerts
   

Messaging frequency will vary based on service needs. Message and data rates may apply as per your mobile carrier’s plan.

To opt out of SMS messages, reply with STOP at any time. You will no longer receive SMS unless you opt in again.

For assistance, reply with HELP or visit www.phnxgl.com

By participating, you confirm you have reviewed and agree to our:

• Privacy Policy: www.phnxgl.com/privacy-policy
   
• Terms of Service: www.phnxgl.com/privacy-policy
   

We do not share your SMS consent or personal information with third parties for marketing purposes. All data is protected under HIPAA and applicable federal privacy laws.